Backdoor & Checkout Fault
Backdoors and rogue accounts were removed, two-factor authentication was enforced and checkout operation was restored.
Japanese SEO spam, recurring unauthorised administrators, advertising destination errors and missing checkout fields.
Active backdoors in custom-theme directories were recreating administrator access.
Backdoors and rogue accounts were removed, trusted credentials were reset, two-factor authentication was enforced, software was updated and the checkout fault was repaired.
Advertising was approved again and checkout operation was restored.
SERVICE EXPERIENCE
The support was exceptionally responsive and attentive. Whenever an issue came up, a practical way to fix it was found.
Anonymised historical recovery completed by the team behind Dr Web. Scope and findings vary by website.
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