Remove malware, restore access and recover a compromised WordPress website.
● WORDPRESS WEBSITE REPAIR
WordPress website repair for sites that have stopped working
Critical errors, white screens, failed updates and plugin conflicts can stop an important business website without warning. Our emergency WordPress website repair service investigates the fault, establishes a safe repair path and quotes the work before proceeding.
- Critical error and white-screen diagnosis
- Failed update and plugin conflict repair
- Broken forms, layouts and key journeys
- Clear scope before repair work
DR.WEB / REPAIR INTAKE
SITE AVAILABILITYFAILED
LAST CHANGETO BE CONFIRMED
WORDPRESS ERRORREVIEWING
SECURITY STATUSNOT YET DETERMINED
STATUS● REPAIR ASSESSMENT
ILLUSTRATIVE DIAGNOSTIC INTERFACE
When the website goes down, guessing makes it worse
A blank page may be a PHP error, a plugin conflict, a database failure, a hosting issue or a security problem. Turning plugins on and off at random can remove useful evidence, create new damage or make it harder to understand what changed.
Dr Web starts with the symptom, timing and business impact. The repair path is based on the available evidence and the access that can be provided safely.
● REPAIR SCOPE
What our WordPress website repair service includes
01
Fault diagnosis
We investigate the visible error, recent changes, WordPress environment and relevant hosting information.
02
Failed update and plugin conflict review
We identify whether a core, theme, plugin or PHP change is connected to the failure and recommend the safest correction.
03
Critical error and white-screen repair
We work through the technical cause of blank screens, fatal errors and inaccessible WordPress administration where access and evidence permit.
04
Website function checks
We check the agreed important journeys, such as forms, bookings, checkout, login or content publishing.
05
Restore or rollback advice
Where a verified restore point exists, restoration may be part of the repair decision. A restore is not automatically safer than fixing the cause.
06
Clear repair report
You receive a summary of what was found, what was changed and what still needs attention.
The outcome is a working, understood website
01
Restore the important journey
The goal is not just a pretty homepage. It is restoring the agreed function the business relies on.
02
Avoid unnecessary changes
The repair stays connected to the evidence and agreed scope.
03
Understand the cause where possible
If the logs or environment do not prove the original cause, that uncertainty is stated rather than invented.
04
Know what to do next
Some repairs expose maintenance, security, hosting or performance work. Those next steps can be prioritised separately.
Do you need WordPress website repair?
Use it if:
- the WordPress site is down or showing a blank page
- WordPress displays a critical error
- an update broke the site
- a plugin or theme conflict has disrupted the website
- a form, booking flow or checkout no longer works
- the host says the application is failing
If visitors are being redirected, Google shows spam or there are unknown administrators, use WordPress Malware Removal instead or submit the symptoms for triage.
Why Dr Web
01
Repair with business context
Dr Web checks the function that matters to the business, not only whether the homepage returns a response.
02
WordPress specialist knowledge
The work covers WordPress, themes, plugins, PHP, database and hosting interactions without pretending every failure has one cause.
03
Defined work
You receive a repair scope and quote before paid work begins, unless an already agreed emergency arrangement says otherwise.
How it works
01
Tell us what changed
Share the URL, error message, last known working time and business impact. Do not send passwords through the form.
02
We review safety and fit
We determine whether the problem looks like repair, compromise or a third-party hosting issue.
03
We diagnose and repair
After scope, access, quote and payment are confirmed, we investigate and complete the agreed repair.
04
We test and report
We check the agreed critical journeys and document the repair and any remaining recommendations.
● RELATED RECOVERY FILE
Related Recovery File
This historical case involved both a website outage and a security compromise. Non-security outages follow a separate repair assessment path.
RELATED RECOVERY FILE / 001RECOVERED
Website Outage & Compromise
A verified earlier backup was restored, malicious files and unauthorised administrator access were removed, and the public website and administration area were confirmed operational.
- FINDINGS
- The website had been compromised.
- ACTION
- A verified earlier backup was restored.
RELATED RECOVERY FILE / 011RECOVERED
Injected Code Breaking the Admin Area
Malicious code had been injected into script files across an entire WordPress installation, breaking the admin area and parts of the online store. The code was cleaned from every affected file, the site was updated by hand, and external monitoring was recommended because the entry point was not found.
- FINDINGS
- Malicious code had been injected into the JavaScript files across the whole WordPress installation.
- ACTION
- The injected code was cleaned from every affected script file.
Need help with something else?
Frequently asked questions
Can you fix my website immediately?
Dr Web will review the request and explain the next step. Timing depends on the symptoms, access, scope, third-party systems and whether the site is safe to change.
What causes a WordPress critical error?
Common causes include incompatible plugins or themes, PHP changes, failed updates, exhausted resources and database or hosting faults. The exact cause needs to be assessed rather than assumed.
Should I restore a backup?
Only if the backup is known to be clean, suitable and recent enough for the business. A restore may also reintroduce the cause of the failure or an older security problem.
Do you repair WooCommerce websites?
WooCommerce work can be assessed, but checkout and order flows require careful testing. Use WooCommerce Support for the dedicated store-support pathway.
What if the problem is a hack?
If the evidence points to compromise, the work should move into the malware-recovery process. Dr Web will explain the change in path before proceeding.
Get the website back on track
Tell us what stopped working, when it changed and what the business needs first. Dr Web will review the symptoms and recommend the safest repair path.
