Remove malware, restore access and recover a compromised WordPress website.
● AGENCY & WHITE-LABEL WORDPRESS SUPPORT
The WordPress specialist behind your agency
When your agency needs WordPress expertise, you should be able to bring in a technical partner without losing control of the client relationship. Dr Web provides confidential support for troubleshooting, maintenance, recovery and overflow work.
- Confidential technical fulfilment
- WordPress recovery and repair
- Overflow maintenance support
- Clear handover and reporting
DR.WEB / AGENCY BRIEF
CLIENT CONFIDENTIALITYTO BE CONFIRMED
TECHNICAL BRIEFRECEIVING
SCOPETO BE CONFIRMED
HANDOVERDOCUMENTED
STATUS● BRIEF REVIEW
ILLUSTRATIVE DIAGNOSTIC INTERFACE
Trusted by agencies and Australian brands since 2006.
The team behind Dr Web and Vibes Design has delivered, maintained and recovered websites for businesses of every size, often quietly behind an agency.
Protect the client relationship while getting the work done
Agencies often inherit urgent WordPress problems after a launch, during a staff gap or when a client’s old developer disappears. The work may be too specialised for the account team but too important to leave unresolved.
A useful white-label partner fits the agency’s process, communicates clearly, protects confidential information and knows when a problem needs recovery, hosting, security or a defined development scope. Dr Web supports the technical work while the agency remains in control of the client relationship where that is the agreed arrangement.
● AGENCY SCOPE
What agency support can include
01
WordPress troubleshooting and repair
We investigate technical issues, failed updates, plugin conflicts, errors and broken website functions under an agreed scope.
02
Malware recovery and incident support
We can assist with compromised WordPress sites, malicious redirects, rogue access and post-recovery recommendations.
03
Maintenance overflow
We can support agreed update, backup, monitoring and care work when your team needs additional capacity.
04
Hosting and migration assistance
We can help investigate hosting context, migration risks and WordPress environment concerns.
05
Technical handover documentation
Findings, changes, verification and remaining actions are documented so your team has a useful record.
06
Quiet specialist involvement
The communication model, attribution and client-facing role are agreed before work begins. White-label treatment is confirmed before work begins.
What your agency gains
01
More technical capacity
You can accept suitable WordPress work without pretending your internal team has unlimited specialist time.
02
Fewer risky handovers
The work is scoped and documented rather than passed between a client, designer and hosting provider without ownership.
03
A steadier client experience
Your team receives clear updates that can be translated into the client’s language.
04
A specialist escalation path
Urgent recovery, security and hosting issues can be identified before they become an unmanaged promise.
Partner packages for agencies
Registered agency partners receive 15% off our retail rates on every service. Tell us about your agency and the sites you look after, and we will send your partner price list.
ONE-OFF INCIDENTS
Recovery & Repair
Partner pricing 15% OFF RETAIL
Hacked, flagged or broken client sites, fixed fast and documented for your team.
- Hacked WordPress and malware recovery
- Emergency repair for down or broken sites
- Google warning and blacklist clean-up
- Root-cause findings and handover report
- Work under your brand or ours
MOST POPULAR WITH AGENCIES
White-label Care Plans
Partner pricing 15% OFF RETAIL
Recurring care for your clients’ sites, with your agency keeping the relationship.
- Essential, Business and Commerce levels
- Updates, verified backups, firewall and monitoring
- Hack-cleanup guarantee on Business and Commerce
- Monthly reports you can rebrand
- Margin for your agency on every plan
EXTRA CAPACITY
Overflow Support
Partner pricing 15% OFF RETAIL
A WordPress specialist on call when your team is at capacity.
- Troubleshooting and plugin conflicts
- Hosting, migration and PHP upgrades
- Tracking, forms and integrations
- Pre-purchased hour blocks
- Clear scope and quote before work starts
PARTNER TERMS15% off retail on recovery, repair, care plans and support hours. White-label or co-branded delivery, agreed per client. No minimum volume.
Is agency support a fit?
This service is for agencies that have a defined WordPress need, can provide safe access and want a specialist relationship. It is not a general staffing service, unlimited development retainer or way to transfer responsibility for an unclear client project without a scope.
Why Dr Web
01
WordPress recovery and care focus
Dr Web’s specialist position is useful when the work involves WordPress security, repair, maintenance or technical judgement.
02
Clear evidence and limits
You receive the facts, assumptions and unresolved issues separately. That makes client communication easier and protects against overpromising.
03
Flexible communication model
The appropriate contact, attribution and reporting arrangement is agreed for each engagement.
04
Australian business context
Dr Web is built to support Australian businesses and agencies with practical local communication.
How it works
01
Send a technical brief
Describe the client environment, symptoms, deadline, access and desired role for Dr Web. Do not include passwords in ordinary email.
02
Confirm fit and confidentiality
We agree the communication model, access method, scope and any non-disclosure requirements before technical work begins.
03
Investigate and quote
The work is assessed and defined. Unclear or high-risk work is separated rather than hidden inside a broad promise.
04
Deliver and hand over
The agreed work is completed, tested and documented for your team or the client-facing handover.
An agency-built team behind your agency.
Dr Web was founded by Gal Opatovsky, who has run Vibes Design since 2006. For years we have worked alongside Melbourne SEO, digital and creative agencies: building sites for their clients, setting up tracking, taking over hosting and cleaning up hacked websites, usually without the end client ever needing to know.
We understand agency timelines, account managers and client sign-off. You get a WordPress specialist who communicates clearly, documents everything and never goes around you to your client.
20+Years building and supporting websites
2006Partnering with agencies since
AUMelbourne-based team
GOOGLE REVIEW
The service was exceptional. Communication was clear, everything was handled efficiently and a great deal was taken off our plate.
GOOGLE REVIEW
They quickly understood the requirements, provided a detailed and clear quote, and delivered an effective solution without overcomplicating the work.
GOOGLE REVIEW
The process was smooth and efficient. The service was extremely professional, polite and intelligent, with a clear understanding of what was needed.
GOOGLE REVIEW
The team has always been helpful, professional and willing to produce quality work. They are highly recommended.
Need help with something else?
Frequently asked questions
Is the support genuinely white-label?
The communication and attribution model is agreed per engagement, and white-label treatment is confirmed in writing before work begins.
Can you work directly with our client?
Yes, where that is the agreed model. Dr Web can also communicate through the agency and provide technical notes for your handover.
Do you sign non-disclosure agreements?
Confidentiality requirements should be discussed before access or client information is shared. Any formal agreement must be reviewed and accepted by the relevant parties.
Can you take over an agency’s maintenance clients?
Potentially, with a defined scope and communication model. The agency remains responsible for promising only the work that has been agreed.
Do you handle hacked client sites?
Yes, subject to an incident assessment, safe access and a defined recovery scope. Active compromise should not be treated as ordinary maintenance.
Can you work inside our project tools?
The available communication and project workflow should be agreed during scoping. The technical work still requires safe access and a clear record of decisions.
Add specialist WordPress capacity
Send the technical brief, the desired role and the client impact. Dr Web will tell you whether the work is a suitable fit and what is needed next.
