Website Outage & Compromise
A verified earlier backup was restored, malicious files and unauthorised administrator access were removed, and the public website and administration area were confirmed operational.
The business website and WordPress administration area were inaccessible.
The website had been compromised. Malicious files and unauthorised administrator access were identified in the WordPress installation.
A verified earlier backup was restored. Residual malicious files, obsolete components and unauthorised administrator accounts were removed. Valid administrator passwords were reset, and WordPress core and active plugins were updated.
WordPress core files were checked against official checksums. The hosting environment was scanned with the provider, and the public website and administration area were confirmed operational.
SERVICE EXPERIENCE
The service and support were exceptional. The work showed strong attention to detail, professionalism and dedication.
Anonymised historical recovery completed by the team behind Dr Web. Scope and findings vary by website.
Get My Website Checked